Network Maintenance & Annual Support Contracts (AMC)
Shift from Reactive Repairs to Proactive Care
For many businesses, network support is a stressful, reactive cycle. This “break-fix” model, where you only call for help when something is broken, is inefficient and expensive. It leads to lost productivity and frustrating downtime during critical meetings.
At FTTHDubai, we offer peace of mind through proactive care. Think of your network like a high-performance car; you would not wait for the engine to seize before getting an oil change. Our certified engineers become your dedicated IT partners, constantly monitoring and maintaining your entire infrastructure—from cabling to firewalls—to ensure peak performance every day.
Our AMCs are designed to shift your business from a reactive fire-fighting mode to a proactive state of care. We ensure your defenses are always current and your network is always reliable.
Our Comprehensive Network Maintenance and AMC Services
Our AMC packages are tailored to your specific needs, providing a complete umbrella of support to keep your business secure and connected.
Regular Network Health Checks and Inspections
On a scheduled basis, our engineers perform thorough health checks by inspecting hardware, analyzing performance metrics, and checking device logs for hidden errors. Identifying these warning signs early is the most effective way to reduce unexpected downtime.
Router, Switch, and Firewall Firmware Updates
Outdated software is a major security risk, as hackers often exploit known vulnerabilities in older firmware. We take full responsibility for keeping your critical devices updated with the latest security patches and firmware releases.
Proactive Wi-Fi Troubleshooting and Optimization
To eliminate frustration and lost productivity, we regularly optimize your wireless network. We check for channel interference and ensure access points are functioning correctly to provide the most stable signal possible throughout your office.
Call Us
+971 55 765 8589
Service Include
- Regular Health Checks
- Firmware & Security Updates
- Wi-Fi Troubleshooting
- Priority On-Site Support
- Comprehensive Auditing
More Detail
We believe in a transparent and structured maintenance process that gives your business clarity and confidence.
Custom Maintenance Plans: We create preventive schedules tailored specifically to your hardware and unique business needs.
Silent Guardian Monitoring: We implement systems that continuously check for failing hardware, such as overheating switches, before service interruptions occur.
Clear & Simple Reporting: You receive regular reports summarizing network health, maintenance performed, and recommendations for improvements.
Hardware & Software Coverage: Our contracts ensure your physical devices are sound and their software is configured for optimal performance.
Frequently Asked Questions
It is an all-inclusive package covering scheduled preventive visits, regular firmware updates, performance monitoring, and priority remote or on-site troubleshooting.
Yes. We cover both because they are inseparable; physical hardware is useless without secure, up-to-date firmware and proper configuration.
Absolutely. Physical cabling is the foundation of your network, and we can include periodic verification, testing, and repairs as part of your AMC scope.
Preventive care is the most effective way to reduce unexpected downtime and move your business away from expensive "break-fix" support cycles.