Call Center Solutions & IVR Setup
Transform Your Customer Service from a Cost Center to a Growth Engine
In today’s competitive market, your customer’s experience is your most important product. A single frustrating phone call with long wait times, confused agents, or being transferred endlessly—can be enough to lose a customer forever. A professional, efficient, and intelligent call center is no longer a luxury for large corporations; it’s an essential tool for any business that is serious about customer satisfaction, retention, and growth. It’s your frontline, your primary point of contact, and it needs to be flawless.
At FTTHDubai, we build those flawless communication hubs. We are experts in deploying high-performance call center and IVR solutions for businesses across the UAE. We move beyond basic phone systems to create powerful, integrated ecosystems powered by modern VoIP, intelligent call routing, and seamless CRM integration.
We provide you with the technology and the tools to not just answer calls, but to deliver an exceptional customer experience every single time.
High-Performing Call Center Experts
End-to-End Call Center and IVR Services
We design and implement complete, custom-built solutions that are tailored to the unique workflow of your customer support and sales teams.
Modern VoIP-Based Call Center Setup
The foundation of any modern call center is VoIP, providing crystal-clear call quality, incredible scalability, and a suite of powerful features at a fraction of the cost of an old-fashioned PABX system.
Intelligent IVR Configuration
We design custom IVR flows that intelligently route customers to the correct department, offering professional, multi-language voice recordings in both Arabic and English.
Seamless CRM Integration
We seamlessly integrate your phone system with platforms like Salesforce, HubSpot, or Zoho, ensuring customer history automatically pops up on your agent's screen for personalized service.
Call Us
+971 55 765 8589
Service Include
- Modern VoIP-Based Call Center Setup
- Intelligent IVR (Interactive Voice Response) Configuration
- Advanced Call Queueing & Smart Routing
- Call Recording Capabilities
- Seamless CRM and Ticketing System Integration
More Detail
We design and implement complete, custom-built solutions that are tailored to the unique workflow of your customer support and sales teams.
Modern VoIP-Based Setup: This technology liberates you from the high costs and limitations of traditional phone lines. We build your entire call center on a robust VoIP platform, allowing you to easily add or remove agents with a few clicks.
Intelligent IVR Configuration: The IVR is your 24/7 smart receptionist. It intelligently routes customers to the correct department before they even speak to a person, reducing wait times and ensuring they connect with the right expert on the first try.
Advanced Routing and Recording: We implement advanced call queuing systems that play customized on-hold music, and we configure smart call routing based on agent availability or skill level. We also set up call recording capabilities, an invaluable tool for quality assurance and training.
Seamless CRM Integration: When a customer calls, their entire history and contact information can automatically pop up on the agent’s screen. This empowers your team to provide an informed, highly efficient service with all the context they need right at their fingertips.
Frequently Asked Questions
Yes, this is one of our most important specialties. Our solutions are designed to integrate seamlessly with most major CRM and ticketing platforms, including Zoho, Salesforce, HubSpot, and others, unlocking maximum agent productivity.
Absolutely. Catering to the local market is essential. We offer professional, bilingual voice setup options for your IVR system, arranging for clear, high-quality voice prompts to be recorded in both English and Arabic.
Definitely. We offer complete flexibility in our deployment models, handling both traditional on-premise setups and modern, cloud-hosted call center solutions. A cloud-based system offers incredible scalability and allows your agents to work from anywhere.
Yes. We implement advanced call queuing systems that can play customized on-hold music or promotional messages while customers wait. We also configure full call recording capabilities to help your business with quality assurance, employee training, and record-keeping.